Frequently Asked Questions

Here you’ll find answers to common questions about our services. Whether it’s about the application process, eligibility criteria, or the various finance options available, we’ve got you covered. Our goal is to provide you with the information you need to make informed decisions about your motor finance.

Pre-Application FAQs

As a finance broker we will ensure you are supported during your finance journey, we have access to a large range of products and lenders therefore we can cater to most individual’s needs and we we will ensure that you are provided with the best outcome we are able to offer.

You will not be charged for our services we provide; we will send your application to the most appropriate lender for your circumstances and needs, we will receive a commission from the lender for our services.

Many lenders will accept applications for finance without a deposit, however paying a deposit could help you obtain a better car finance deal and pay less interest.

You can take your vehicle to your chosen car dealer; they will give you a part exchange value against your new vehicle and this will be deducted from the cash price of the new vehicle.

Yes, we recommend you do your due diligence and take all reasonable steps to ensure the dealership is reputable.  The dealership must be regulated by the Financial Conduct Authority (FCA).

NO, we have a variety of lenders who will consider finance application on vans, motorbikes, motorhomes, caravans, road legal quad bikes and horseboxes.

We may be able to help you obtain finance however, the overall cost of your loan may be more expensive due to your credit rating.

You can click on one of the “apply for finance” buttons and complete our online application form, alternatively you can speak to one of our customer service teams by calling 01482 425300

Application FAQs

The interest rate you will pay is determined by your circumstances, your credit history, the term of the loan and the finance company who provides the offer of finance.

The minimum information you will be required to provide will be proof of your identity, personal details including address and employment current and historical, driver’s license and proof of income.  Most lenders will conduct a credit check against your credit profile this is to understand your financial history and current position, some lenders may also require further information to assess your application this will be requested from you if required.

A “soft search” does not leave a footprint which means it will not affect your credit profile and cannot be seen by other financial institutions.  A “hard search” provides an in-depth look into your credit history and will leave a footprint which may have a negative effect on your credit profile even if you are provided with a credit facility.

We shall conduct an initial “soft search:” against your credit profile, which will then match you to a risk score based upon your credit score.  The score from your credit profile will determine which lenders will consider an offer of finance, along with the vehicle your wish to purchase, the term of the agreement and amount you wish to borrow.  Our unique system will only send to lenders that fit to your needs and meet the lenders criteria so no un-necessary “hard” credit searches are made against your credit profile.

Typically, acceptances are valid for 28-30 days however, this will be dependent upon the lender you have been approved with.

In most cases we will be able to provide a conditional acceptance within the hour, however this can vary depending on the lender and if further underwriting checks are required.

Most of our lenders will offer electronically signed finance documents which means you are able to access the documents anywhere at a time convenient to you.  We recommend you make sure to take adequate time to read your finance documents and our teams will always be on hand to answer any questions or concerns you may have.

Aftercare FAQs

If you are experiencing financial difficulty, you should always contact your finance provider who will assist you with your vehicle finance payments.

If you have any problems with your vehicle, you should contact hello@forwardmotorfinance.co.uk or call us on 01482 425300. We will record and handle your complaint and assist to bring a suitable resolution. For more information on our complaints handling please see our policy

You must continue to maintain your monthly payments unless your lender has agreed to postpone them until the issue has been resolved as a missed payment or defaulted credit agreement will have a negative impact on your credit profile.

If you have any concerns or issues with the services we have provided you, you should contact hello@forwardmotorfinance.co.uk or call us on 01482 425300.  We will record and handle your complaint and assist to bring a suitable resolution.  For more information on our complaints handling please see our policy

If you wish to make a part or full settlement of your finance agreement you should contact your lender directly who will advise you of the process.

Most lenders will allow you to amend your payment date, you should contact them directly to discuss this and they will guide you through the process.

If you need further assistance or have a question that isn’t addressed here, please contact our friendly customer service team on hello@forwardmotorfinance.co.uk. We are always ready to help and ensure you have all the support you need throughout your finance journey.

Ready To Apply For Finance?

Use our easy step by step application form to apply for finance for the dream vehicle you want.

Good & Bad Credit Finance

At Forward Motor Finance, we cater to customers with both good and bad credit histories. Our experienced team works to find the best finance deals tailored to your unique circumstances. Whether you have an excellent credit score or have faced credit challenges, we are committed to helping you secure the finance you need. Apply now and let us assist you in finding the perfect finance solution, no matter your credit history.

Why Choose Us?

All Credit Histories

Forward Motor Finance specialise in helping all credit histories including customers who have been declined previously elsewhere, have a poor credit or bad credit score. If you have a good credit, poor credit, or bad credit history, click on the apply now tab and complete the easy-to-use application form.

Choose Any Vehicle

The choice is yours because you can choose to buy a motor vehicle from any reputable motor retailer providing they are licensed to offer regulated motor finance products. Alternatively we can recommend a reputable motor retailer from our approved motor dealer network, or we can source a motor vehicle for you to meet your specifications.

Finance For You

Forward Motor Finance can tailor car credit deals for all our customers based on their individual circumstances. Our skilled team will try and sort the best finance offer for you from our panel of lenders first time, every time. We are also available to support you throughout the whole length of your credit agreement. Our team will help you get the credit you deserve.

Offering a Specialist Motor Finance Broker Service

About Forward Motor Finance

We specialise in vehicle finance for all credit histories, finding the best deal for you.

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Frequently Asked Questions

Get answers to common questions about our finance options and process.

Apply For Motor Finance Today

Apply online today and let us help you secure the best finance deal for your vehicle.